Shipping policy

At CronusArt, every timepiece is engineered with precision and handled with the same level of care through delivery. This Shipping Policy explains how orders are processed, shipped, and delivered worldwide.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

For limited editions, pre-orders, custom straps, or special releases, processing may require 5–10 business days.

Orders are not processed on weekends or public holidays.

Once your order ships, you will receive a shipment confirmation email with tracking details.

2. Shipping Regions

We currently ship to:

United States
Canada
United Kingdom
European Union
Australia
Japan
Singapore
Hong Kong SAR
UAE
Selected international destinations

If your country is unavailable at checkout, please contact our support team before ordering.

3. Estimated Delivery Time

Estimated transit times after shipment:

US / Canada: 3–7 business days
UK / EU: 4–8 business days
Asia Pacific: 3–6 business days
Middle East: 5–10 business days
Other international destinations: 7–14 business days

Delivery estimates are not guaranteed and may vary due to customs, weather, carrier delays, or regional restrictions.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

destination
selected shipping method
import route
order value
insurance requirements

Complimentary insured shipping may be offered for orders above designated thresholds.

5. Duties, Taxes & Import Fees

International orders may be subject to:

customs duties
VAT / GST
import brokerage fees
local handling charges

These fees are the responsibility of the customer unless otherwise stated at checkout.

Refusal to pay customs charges that results in return, destruction, or abandonment may lead to deductions from any eligible refund.

6. Risk of Loss & Delivery Responsibility

Risk of loss transfers only upon confirmed delivery to the shipping address provided by the customer, consistent with consumer protection requirements in major jurisdictions.

Customers must ensure shipping information is accurate before placing an order.

CronusArt is not responsible for delays caused by incorrect address details provided by the customer.

7. Lost, Delayed, or Damaged Shipments

If your package is delayed, lost, tampered with, or arrives damaged, contact us within 48 hours of delivery.

Please retain:

all packaging
shipping labels
outer carton
photos of damage
unboxing evidence if possible

We will work directly with the courier and insurance provider to resolve the issue.

8. Signature Confirmation

Due to the high value of our products, adult signature confirmation may be required upon delivery.

We strongly recommend shipping to a secure address where someone can receive the package.